CaffeAfi has an easy to process, customer friendly refund policy
A) I received a defective/damaged item, can I get a refund?
In case the product received by you is damaged or defective, you could return the product in
the same condition as you received it with the original box and/or packaging intact.
Once we receive the returned product, we will inspect it. if the product is found to be
defective or damaged, we will process the refund along with any shipping fees incurred.
B) I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the
same condition you received and in the original box and/or packaging intact.
Once we receive the returned item, we will process the refund along with free 15 day
returns
C) I have changed my mind; can I return what I have bought?
In case of change of mind, before shipping your order, just call us to cancel your order or
you can cancel it from your CaffeAfi account and we will process the refund along with any
shipping fees applied to the same credit card/debit card which will reflect in your card
within 7-14 business days.
If you wish to return the item after receiving it, you have up to 15 days to return them,
with the below terms and condition applied:
The return is in accordance with CaffeAfi returns policy
The items are in its original retail packaging (Sealed/Closed Box)
In cases, of clothing & fashion orders, the original tags and seal be present along with the
original packaging
D) I made a transaction via credit card. How can I receive a refund?
In case if you cancel the order or if it’s cancelled before shipping, the amount will be
refunded back to credit card/debit card automatically which will reflect in your card within
7-14 business days.
if you cancel the order, products which are shipped but not delivered, you will receive a
full refund as CaffeAfi store credits within 24 hours.
Upon request, we can arrange for a transfer back to your credit/debit card. The amount may
take up to 30 days to reflect in your card statement, depending upon the issuing bank.
For delivered products, wherever the return reason is met as per CaffeAfi return policy and post
inspection by our team, we will refund the product amount (excluding the amount paid for the
original shipping fees) as your CaffeAfi store credits within 24 hours.
Upon request, we can arrange for a transfer back to your credit/debit card. The amount may
take up to 30 days to reflect in your card statement, depending upon the issuing bank.
You can request to transfer wallet credits back to the debit/credit card or bank
account within 180 days/6 months of the order date.
Contact us at info@caffeafi.ae for cancellations on orders.